This Vacation Rental Agreement is between the Property Owner, Property Manager and Guest. TERMS AND CONDITIONS 1) CANCELLATIONS AND REFUNDS: We do not allow cancellations, refunds or credits under any circumstances. The conditions are usually amazing at our locations, but on rare occasions they are not. Unexpected events don’t happen often, but might affect the Guest’s ability or willingness to travel and may even the legality of the Guest’s stay or travel. We do not allow cancellations, refunds or credits under any condition. Travel insurance is publicly available and can be purchased by the Guest. 2) TRAVEL PROTECTION/TRIP CANCELLATION INSURANCE: We strongly encourage the Guest to purchase travel protection for their vacation investment. Travel insurance policies are available to the public to cover cancellation for any condition you choose including but not limited to – hurricane evacuations, injury, sickness, job loss, and death. Rental assignment or sublet the Rental Property is subject to prior Property Owner approval. 3) LISTING ACCEPTABILITY AND CONDITION: The Guest is responsible for reviewing property descriptions, photos, location, and amenities listed online and confirming a property will meet the needs of their group prior to reserving. Information regarding individual listings is believed to be accurate but cannot be guaranteed. Owners and Property Managers have, to the best of their ability, given an accurate description of the property and its condition. The Guest understands that it is considered as reserved “sight unseen”. All electrical, plumbing and appliances should be in working order. Temporary disruption of electrical, plumbing or appliance services or failure of certain minor amenities, such as TVs, cable, games, or the Internet and WiFi service are not a basis for any refund. Owner will make every reasonable effort to have any items repaired. 4) HOLD HARMLESS: The Guest agrees to hold the Property Manager and Owner harmless from any liability including the condition of the house or property, and all natural occurrences. Due to the nature of beach and ski properties, the sand, ice, stairs, decks and concrete are not always safe and should be used at the Guests risk. In Vermont, during winter weather, all the keypad door locks should be in the unlocked position to eliminate the possibility the Guest or members of their party get locked outside during subfreezing temperatures. In Florida tropical storms and hurricanes pose a substantial risk and in event of a threat the Guest should follow the advice of local and state authorities. Guest understands that no special efforts have been made to “childproof” this house and and the property may include bunkbeds. Guest should take steps they deem necessary to create a safe environment when travelling with a child. These risks are not limited to, but include access to the ocean, pool, adjacent street, cleaning supplies, and plants in the house patio and nearby area that might be poisonous if ingested. You agree to hold harmless and indemnify the Property Manager and Owner for and from all claims for property damage, personal injury, illness or disease, or monetary loss resulting from your actions or omissions, and the actions or omissions of other Occupants, during or relating to your stay. 5) GOOD NEIGHBOR POLICY: Your vacation rental may have shared outdoor areas and neighbors close by. Unwind relax and have an amazing time, but when staying at a location that hosts more than one party be sure to keep shared areas beautiful, peaceful and clean. Guests are prohibited from leaving personal waste or belongings of any kind in communal areas, and from conduct while in communal areas, which is, profane lewd or which, in the sole discretion of the Property Manager, disturbs the peace and comfort of other guests. All communal areas close at 9:30PM. Property Manager can direct you to all the best local bars and knows the way blindfolded. Guests guilty of violating our Good Neighbor Policy may be politely evicted. 6) NO SMOKING: We do not allow smoking inside our properties or on the related premises. Guests who smoke (anything) in their unit will be liable for a $300 to $500 Servpro cleaning fee. 7) PET POLICY: Our houses are all pet friendly, and pets are allowed with the payment of a one-time pet fee. Dogs in public areas are restricted to leashes, and prohibited from persistent barking or other behavior that, in the Property Manager’s sole discretion, is deemed disturbing to your fellow guests. Dogs guilty of violating our pet policy may be politely evicted. We love our pets and work hard to allow Guests to travel with pets, please do your part to help keep our properties “Pet Friendly”. Guests whose pets defecate in their unit may be liable for a $300 to $500 Servpro cleaning fee. 8) RESPONSIBILITIES OF THE GUEST: Guests of rental properties assume all the benefits as well as some of the responsibilities of ownership. We provide toilet paper, paper towels, coffee, wine, soaps and detergents each in quantities large enough to get your vacation started. We always endeavor to provide replacement items like light bulbs and TV remote batteries, however each of our properties is a short drive to a market and issues like TV battery emergencies will be addressed by us during normal working hours of 7am to 5pm. Furthermore, if a chameleon gets in your room, parrots build a noisy nest nearby, or any other “tropics” related issue occurs, we apologize, but we just won’t be of any help. If you are visiting the Green Mountains and a bear gets into your garbage, stay away from it, we will clean up after it for you later. Guests must keep their passcode for entry handy at all times. Losing your code during a time of day (or night) when people who aren’t enjoying a beautiful vacation are sleeping or otherwise unavailable might prevent you from entering your unit for many hours or even over-night. 9) PARKING: In Vermont and the NJ Shore you can park anyway you want, but on Siesta Key, parking is at a premium so please don’t park incorrectly. While visiting Siesta Key, if a Guest vehicle occupies or blocks someone’s spot or the sidewalk for someone with mobility issues, they could be towed. Guest parking spaces are described in the arrival instructions. Please let the Property Manager know if you have any questions at all, we are happy to help. 10) PERSONAL PROPERTY: Guest understands that any personal property of and used by Guest is not insured by Property Manager or Owner and We shall not be responsible for any lost, stolen, missing or forgotten property of the Guest. 11) ILLNESS AND INJURY: You acknowledge the Property may have features, amenities, and conditions that are unfamiliar to you and other Occupants you invite to the Property. You further acknowledge that your use of the Property and its amenities may carry inherent risk, including risk of bodily injury, illness or disease, disability, or death. You agree that, by using the Property or its amenities, you voluntarily and willfully assume those risks and assume full responsibility for the choices you make before, during and after your use of the Property and its amenities. You also acknowledge and agree that you and any other adult Occupants are solely responsible for closely supervising and protecting the health and safety of any and all Occupants that are minors, throughout the duration of your stay. 12) CHECK-OUT TIME: The Guest agrees to vacate the property taking all personal items with them no later than 10AM on the date of departure and that unauthorized late departures will be subject to a charge of $100.00 per half-hour while the guest remains on the premises and that said charges will be paid using the credit card on file. It is not necessary to notify the Property Manager of an on-time departure. 13) GOLF CARTS AND OTHER CONTENTS: You acknowledge the Property may contain or house items neither rented as part of your rental package with Gertrude Rentals, or maintained or provided by Gertrude Rentals, and are not intended for your use. You further acknowledge the condition of these items is unfamiliar to you and other Occupants you invite to the Property and may carry inherent risk of bodily injury, illness or disease, disability, or death. You agree that, by using the Property or its amenities, you voluntarily and willfully assume those risks and assume full responsibility for the choices you make before, during and after your use of the Property and its amenities. You also acknowledge and agree that you and any other adult Occupants are solely responsible for closely supervising and protecting the health and safety of any and all Occupants that are minors, throughout the duration of your stay. 14) Additional Policies such as Rates and Fees, Check-In/Out Time, Cancellations, Minimum Stay, Smoking, Pets, Maximum Guests allowed, Children and age, Security Deposit etc. will be according to information given in the Property Listing. This Agreement expresses and reflects all that was agreed between the parties and cancels any agreements and/or other understandings between them.