CHECKIN INSTRUCTIONS: You don’t have to deal with any keys or a formal checkin process at any of my properties. Five days prior to arrival I’ll send instructions that will include the address for your unit and a 4 digit passcode. And thats all you need.
SAFETY CONCERNS IN VERMONT: In Vermont during winter weather conditions, toggle all the home locks to the unlocked position and leave them. Vermont has the lowest crime rate in the United States but the possibility a loved one gets locked outside during subfreezing temperatures without cell service is real.
PAYMENT TERMS: Dates can be secured with a 25% deposit by VISA, Mastercard, American Express, Discover Card, or personal check. The remaining balance is due 30 days prior to arrival for Vermont and New Jersey properties and, 69 days prior to arrival for Florida properties. Reservations made after this final payment date require full payment at the time of booking.
CANCELLATION POLICIES & FEES: Once a reservation has been confirmed by payment and you become unable to fulfill your obligation to occupy the Rental Property, Gertrude Rentals must be notified as soon as possible. For your protection, we require all cancellations to be in writing and sent by email. We will make every attempt to re-rent the property once we have received a notification of cancellation. If we are unable to re-rent the property for the entire amount due under the dates of your reservation, no refund will be due and you will forfeit the amount paid to date. If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of rent paid (Rent, Taxes, Housekeeping Fee, and Guest Services Fee) less a $200.00 Cancellation Fee. Vacation rental insurance and trip cancellation insurance is available for purchase from many insurance providers. Please note: In no event shall a Guest assign or sublet the Rental Property in whole or in part without prior approval.
NATURALLY OCCURRING ISSUES & CANCELLATION: The conditions are usually amazing at our locations, but sometimes they are not. We do not provide refunds discounts or credits due to the following – excessive temperatures rain and wind, air snow or water quality, animals and plants, or any other naturally occurring events or conditions. Travel insurance can be used to protect your vacation investment and it is available for purchase through the travel insurance provider of your choice.
TRAVEL PROTECTION/TRIP CANCELLATION INSURANCE: Remember, our cancellation policy is very strict. Although Gertrude Rentals does not sell travel protection insurance, you may buy travel protection insurance to protect your vacation investment through the travel insurance provider of your choice. In the event of claim, Gertrude Rentals will provide to you with the documentation you require to support your case. Travel insurance policies can be found to cover cancellation for any reason you choose including but not limited to – hurricane evacuations, injury, sickness, job loss, or death and other unforeseen covered circumstances, which could cause cancellation of confirmed reservation and forfeiture of your payments due.
NO SMOKING: Sorry but we do not allow smoking inside our properties or on the related premises. Guests who smoke (anything) in their unit will be liable for a $300 to $500 Servpro cleaning fee.
PET POLICY: Our houses are all pet friendly and pets are allowed with the payment of a one time pet fee. Dogs in public areas are restricted to leashes, and prohibited from persistent barking or other behavior that, in the property owners sole discretion, is deemed disturbing to your fellow guests. Dogs guilty of violating our pet policy may be politely evicted. We love our pets and work hard to allow guests to travel with pets, please do your part to help keep our properties “Pet Friendly”.
GUEST SERVICES FEE: We never charge a guest services fee.
HOUSEKEEPING AND LINEN FEE: All properties require payment of a non-refundable Housekeeping Fee charged as part of your rental total. This Housekeeping Fee is noted in your rental quote and rental confirmation and is based on the size of the property and maximum sleeping capacity.
LISTINGS AND PRICING: Each guest is responsible for reviewing property description, photos, location, and amenities listed online. Be sure to confirm a property will meet the needs of your group prior to reserving. Information regarding individual listings is believed accurate but cannot be guaranteed. We make every effort to ensure that all the information on third party websites is current and accurate, but the possibility of errors and omissions exists. We will be happy to confirm or clarify all data contained herein or answer any questions you may have prior to booking your reservation. Rates for holidays, special events, and weekends may be higher. Rates do not include tax and are subject to change without notice prior to booking.
GOOD NEIGHBOR POLICY: Most of the better vacation rentals in Sarasota County have shared outdoor areas and neighbors close by. Unwind relax and have an amazing time, but when staying at a location that hosts more than one party be sure to keep shared (“communal”) areas beautiful, peaceful and clean. Guests are prohibited from leaving personal waste or belongings of any kind in communal areas, and from conduct while in communal areas, which is, profane lewd or which, in the sole discretion of the property owner, disturbs the peace and comfort of other guests. All communal areas close at 9:30PM, but dont worry I can direct you to all the best local bars and I know the way blindfolded. Guests guilty of violating our Good Neighbor Policy may be politely evicted.
RESPONSIBILITIES OF THE GUEST: Guest of rental properties assume all the benefits as well as some of the responsibilities of ownership. We provide toilet paper, paper towels, coffee, wine, soaps and detergents each in quantities large enough to get your vacation started. We always endeavor to provide replacement items like light bulbs and TV remote batteries, however each of our properties is a short drive to a market and issues like TV battery emergencies will be addressed by us during normal working hours of 7am to 5pm. Furthermore, if a chameleon gets in your room, parrots build a noisy nest nearby, or any other “tropics” related issue occurs, I apologize, but we just wont be of any help. If you are visiting the Green Mountains and a bear gets into your garbage, stay away from it, we will clean up after it for you later. If you are staying in Florida and see a bear, buy it a plane ticket home to Vermont. In the event of an unlikely electrical, cable, AC or plumbing issue, our staff will respond within normal business hours. Guests must keep their passcode for entry handy at all times. Losing your code during a time of day (or night) when people who aren’t enjoying a beautiful vacation are sleeping or otherwise unavailable might prevent you from entering your unit for many hours or even over-night. I apologize in advance for any inconvenience this might cause you. In the event of an after hours entry keypad malfunction, guests may call a local locksmith and be reimbursed promptly and in full.
PARKING: In Vermont and the NJ Shore you can park anyway you want, but on Siesta Key, parking is at a premium so please don’t park incorrectly. While visiting Siesta Key, if you occupy or block someones spot, or block the sidewalk for someone with mobility issues you could get towed:) Your parking spaces are described in your arrival information. Please let me know if you have any questions at all, I am happy to help.